Accessibility & Accommodations

The Hive is committed to providing an inclusive and accessible experience for all guests. The Hive complies with the Americans with Disabilities Act (ADA), and our team is committed to providing safe and comfortable spaces for all guests. For specific accommodation requests, please contact our hospitality team at least 48 hours prior to your visit so we may best serve you.

Physical access

Our Chagrin Falls venue is designed for ease of access from arrival to departure. The main entrance is step-free, with an accessible route from the parking area through the front entrance and into all dining and event spaces.

  • Parking
    ADA-designated parking spaces available in our adjacent lot
  • Entrance
    Step-free main entrance with automatic door assist
  • Restrooms
    Fully accessible restrooms on the main level with grab bars
  • Pathways
    Wide, unobstructed pathways throughout all common areas
 

Seating

The Hive offers a variety of accessible seating options to suit different needs. We maintain ADA-compliant seating throughout our main dining room and event spaces, with ample clearance for mobility devices.

When making a reservation, guests are encouraged to note any seating preferences or accessibility needs — we’ll do our best to accommodate requests in advance. Same-day requests are always welcome, and our hosts are happy to assist you to a suitable table upon arrival.

  • Wheelchair clearance
    Tables with 30″+ knee clearance throughout the dining room
  • Flexible arrangements
    Tables can be reconfigured to accommodate mobility devices
  • Reserved accessible seating
    Designated accessible seating available near entrances
  • Event space seating
    Full event layouts can be customized for accessibility needs
 

Service animals

Service animals are welcome throughout The Hive, including all dining areas, private event spaces, and outdoor seating. In accordance with ADA guidelines, we recognize trained service animals that assist guests with disabilities.

We ask that service animals remain under the handler’s control at all times. Our staff is trained to accommodate service animal teams courteously and without disruption to their dining or event experience. Emotional support animals and pets are not permitted inside the venue under health code regulations.

  • Welcome in all dining areas
  • Welcome in private event spaces
  • Welcome on outdoor patios
 

Accommodations & requests

We understand that accessibility needs vary widely, and we are committed to working with each guest individually. Whether you require assistance navigating the venue, have dietary restrictions related to a medical condition, or need specific event layout adjustments — please let us know.

For private events, our events team will work directly with you during the planning process to ensure all guests with disabilities are fully accommodated. We’re happy to provide menu items in large print, assist with special equipment setup, or make any other adjustments within our ability.

  • Large-print menus available
  • Dietary accommodations
  • Staff assistance available
  • Event layout customization
  • Advance planning welcome
 

Communication & sensory access

We want every guest to communicate and engage with our team comfortably. Our staff is trained to assist guests who are deaf, hard of hearing, or have low vision, and we are happy to adapt our communication approach to what works best for you.

Menus are available in large print upon request, and digital menus accessible via QR code are compatible with screen readers. For guests who are deaf or hard of hearing, our team can communicate via written notes, and we welcome guests who prefer to use a communication app or device. Adequate lighting is maintained throughout the venue to support guests with low vision.

  • Menu formats
    Large print and screen reader-compatible digital menus available
  • Deaf & hard of hearing
    Staff can communicate via written notes or guest communication devices
  • Low vision
    Well-lit dining areas throughout; additional lighting adjustments available on request
  • Staff training
    Team trained in respectful, patient communication with guests of all abilities
 

Emergency evacuation

The safety of every guest is our top priority. The Hive has a designated emergency evacuation plan that specifically accounts for guests with mobility limitations or other disabilities, and our staff are trained to assist with a calm, coordinated response.

Guests who may need evacuation assistance are encouraged to let a host or team member know upon arrival so we can identify the most accessible exit route in advance. Accessible egress paths are clearly marked throughout the venue. In the event of an emergency, designated staff members are assigned to assist guests who need help exiting the building safely.

  • Accessible egress routes marked
  • Staff trained in evacuation assistance
  • Notify staff upon arrival if needed
  • Pre-planned accessible exit routes

Get in touch before your visit

Our team is always happy to answer questions or help plan an accessible experience at The Hive. Reach out and we’ll make sure everything is ready for you.